CONTACT US - REFUND POLICY


CONTACT US:

Have questions?  Comments? Ideas? Need help with an order?

If you need to reach us please email mikelledesign@gmail.com

or call or text  212-645-3553

 

 

Return & Exchange Policy

We want you to be happy with our products.  Because our pieces are mostly one-of-a-kind and limited edition, we cannot offer returns. We will happily exchange your piece within 21 days of purchase for a piece of equal value.

Please send us an email at mikelle@mikelledesign.com or call 212-645-3553 for return address.  

Please note the terms & conditions below:

• Your purchase must be returned unused, in original condition and in original packaging and SHIPPED IN A PROTECTIVE BOX (envelopes, even padded envelopes, do not protect the jewelry from the postal process). We highly recommend purchasing Postal Insurance & Tracking for your valued items. Mikelle Design is not responsible for items that don't arrive to us.

Customer is responsible for return shipping and for cost of shipping the new item/s.

To complete your return, we require a receipt or proof of purchase.

All sales are final for:
--special events
--charity functions,
--and Items with a portion of proceeds going to charity.

We want you to be happy with our jewelry, if you have any questions or problems with the exchange process, please call us at
212-645-3553. thank you!


“Be your dazzling self and you make the world brighter!” ™

In light & love
Mikelle Design