SHIPPING, RETURN & EXCHANGE POLICY

CONTACT US:

Have questions?  Comments? Ideas? Need help with an order?

You can reach us via email mikelledesign@gmail.com or call or text 212-645-3553.

SHIPPING:

Should you need your items of jewelry by a certain date, please call or email us to discuss expedited shipping options.

REFUNDS:
We want you to be happy with our products.  Because our pieces are mostly one-of-a-kind and limited edition, we cannot offer returns.

EXCHANGES: 

We will happily exchange your piece within 14 days of purchase for a piece of equal value. 

Please send us an email at mikelledesign@gmail.com or call 212-645-3553.   

PLEASE NOTE, YOU MUST CONTACT US PRIOR TO SENDING ITEM BACK TO BEGIN THE EXCHANGE PROCESS.  
Please note the terms & conditions below for exchange below:

• Your purchase must be returned to us unused, in original condition and in original packaging and SHIPPED IN A PROTECTIVE BOX (envelopes, even padded envelopes, do not protect the jewelry from the postal process). We highly recommend purchasing Postal Insurance & Tracking for your valued items. Mikelle Design is not responsible for items that don't arrive to us. 

Customer is responsible for return shipping and for cost of shipping the new item/s. 

To complete your exchange,  we require a receipt or proof of purchase.

All sales are final for:
--special events
--charity functions,
--and Items with a portion of proceeds going to charity.

If you have any questions or problems with the exchange process, please call us at 
212-645-3553. thank you!


“Be your dazzling self and you make the world brighter!” ™

In light & love
Mikelle Design